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📄 Privacy Policy

Effective Date: 17-April-2026

SmartDwell (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile application.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address (e.g., info@smartdwell.ca)

  • Phone number

  • Payment-related information (processed via secure third-party providers)

  • Rental preferences and property-related data

Technical Information

  • IP address

  • Device type and browser

  • App usage data

  • Cookies and tracking data

We only collect information necessary for providing our services, as required under Canadian law. (Cookiebot)

2. How We Use Your Information

We use your information to:

  • Provide and manage rental services

  • Process transactions and subscriptions

  • Improve our platform and user experience

  • Communicate with you (support, updates, offers)

  • Ensure security and prevent fraud

  • Comply with legal obligations

We will only use your data for the purpose it was collected unless additional consent is obtained. (Privacy Policy Generator)

3. Consent

By using SmartDwell, you consent to the collection and use of your personal information as described in this policy.

You may withdraw your consent at any time by contacting us.

4. Sharing of Information

We do NOT sell your personal data.

We may share information only with:

  • Trusted service providers (payment processors, hosting providers)

  • Legal authorities if required by law

  • Business partners strictly for service delivery

All third parties are required to maintain confidentiality and security.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers

  • Encryption where applicable

  • Access control systems

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary:

  • To provide services

  • To comply with legal obligations

  • To resolve disputes

After that, data is securely deleted or anonymized.

7. Your Rights (Canada)

Under Canadian privacy laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Withdraw consent

  • Request deletion (where applicable)

  • File a complaint

PIPEDA ensures individuals can access and challenge how their data is handled. (priv.gc.ca)

8. Cookies and Tracking

We use cookies to:

  • Improve user experience

  • Analyze traffic

  • Personalize content

You can disable cookies through your browser settings.

9. Mobile App Privacy

For our mobile application:

  • We may collect device-level data (device ID, OS, usage patterns)

  • Permissions (such as location, if enabled) are collected only with your consent

  • App data is handled with the same level of protection as website data

10. Third-Party Services

Our platform may contain links or integrations with third-party services.

We are not responsible for their privacy practices. Please review their policies separately.

11. International Data Transfers

If data is processed outside Canada, we ensure appropriate safeguards are in place as required under applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

📧 Email: info@smartdwell.ca

 

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